Warranty Return Policy
Procedures for Warranty Returns
1) Please visit the vendor list if your product that is to be serviced
can be dealt directly with the vendor, The vendor contact numbers are listed
below. Normally it is much quicker to return to the vendor for warranty.
2) Make sure that the product you send back to us is faulty, as we may charge a
labour fee if there's no fault found with the product. Our experience shows
that 30% of the goods sent back to us are not faulty.
3) Login, click on My Returns. Choose your invoice no, product you wish to
return, and reasons for return. Please clearly include your fault description
in the reason for return. Status for your warranty return will also be updated
in this section as well.
4) We will then issue you an RA number. You must include the RA number clearly
visible on the outer packaging.
5) ALL products being returned must be 100% complete and must be packaged in
ORIGINAL PACKAGING with the Return Authority (RA) number clearly visible. All
packing materials, manuals, diskettes, CDs, digital media, blank warranty cards
and other accessories and documentation must be included in the original
packaging, as provided by the manufacturer. A return will not be processed, or
a restocking fee may be charged in the event ANY item(s) included in the
original shipment to you is not present in the returned package. Items sent for
return consideration will be immediately denied and i-tech’s return policy will
NOT BE HONORED in the event that a return shipment is received by us improperly
packaged, altered or physically damaged.
6) As soon as your product is repaired or replaced, we will send it back to you
at our own cost.
7) All products returned for repair will be accepted under the terms of the
warranty agreement, as stipulated by the manufacturer.
Goods returned for warranty are accepted subject to inspection of the
manufacturer and/or the authorised repairer agent.
You may check the status of your goods returned by emailing:
firstname.lastname@example.org with your RA number.
Damaged Product In Transit
Please read the following carefully for the claim of the damaged goods in
1) Ensure if any damage has been incurred in transit, customer MUST mark as
DAMAGED GOODS prior to signing on the Proof of Delivery docket.
2) Consignments where inspection prior to signing off to the driver is not
possible, MUST mark Subject to Inspection, and the matter MUST be reported to
the courier via the numbers below within 24 hours of delivery.
3) Keep the goods in question in case the courier need to inspect and / or
4) Evidence of damage of goods and packaging internally and externally, ie take
5.Ensure to make a note of who you speak to and try to get the case number or
reference number for the incident from the courier.
6) After all the above are done, email to email@example.com with any of the
reference given to you by the courier company and wait for us to issue you the
RA#, then you can return the item to us and we will claim for the insurance
from the courier company
7) Once the claim have being lodge and approved, we'll ship out a replacement
to you as soon as possible.
8) Please be informed that unless all the above procedures and notations are
made, the claim of the damaged good will be rejected.
Contact number for couriers:
TNT: 13 11 50 http://www.tnt.com/country/en_au.html
Fastway: http://www.fastway.com.au/ click on the “Contact Us” on the left hand
side and find the nearest location for you to call.
Australia Air Express: 13 12 13 http://www.aae.com.au/
All goods are to be returned, in a suitable shipping container and with the RA
number clearly visible on the outer packaging to:
RA # (Your RA Number)
Internet Technology Corporation Pty Ltd
Suite 35 Level 2
330 Wattle Street
Ultimo NSW 2007
All Products come standard with one year manufacturers' warranty unless
All new PCs comes standard with 1 year Parts 3 Years Labour Return to Base
A maximum of 30% restocking fee may apply if the product is not faulty and
Full deposited funds may not be refunded if you wish to cancel your order.
Internet Technology Corporation Pty Ltd will not accept and replace any damaged
goods caused by misuse or improper handling.
Labour and delivery (to and from) will be charged if goods returned found not
Software is non-refundable if opened.
Servicing and maintenance are covered with 90 days warranty only.
Networking and software error is not warrantable.
Charges may incur for networking repair due to human error.
Internet Technology Corporation Pty Ltd are not responsible for any loss or
damage that occurs to any product whilst in transit.
Goods Returning For Credit
Goods returned within the warranty period that are not repairable or have been
obsoleted will be replaced with a similar model or given a refund for their
current market value due to the nature of computer industry.
under ACCC guidelines for refunds of goods under warranty claims - specifically
the ACCC quotes as follows on their
web site : "If the goods being returned have had a fair amount
of use then you may be entitled to a partial refund only or to repair the
Defective items within the DOA period of 7 days, take 2-5 business days for us
to process and ship the replacement item to you. Defective items returned for
warranty after the DOA period generally take 2-4 weeks to be sent back to the
manufacturer for repair / replacement.
Please also note that incompatibility is NOT a fault. We cannot ensure what you
purchased is compatible with what you have existing.